[25695] - Credit Control Manager

Based in Twickenham

Salary: £30,000-36,000, per annum

Full time permanent office-based role  

We have immediate vacancy for one of our clients, an organisation based in the Twickenham area.  Working as part of their Credit control team, you will be responsible for helping to develop and then execute 1st class effective and efficient processes and procedures for all Credit Control interactions with our customers and the administration tasks these result in.

Role and responsibilities

• Managing, and when appropriate, assisting with day-to-day tasks in the Credit Control team, inclusive of telephony engagement with customers. Ensure the staff working in the Credit Control team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, training and the organisation of their administrative workload.
• Regularly review the performance of the team, through completing 1-2-1s, conducting coaching via ‘desktop reviews’, occasional call monitoring and quality feedback. Establish team KPIs, collect and assess metrics to identify areas for improvement and inform tactical decisions.
• Work with the wider organisation to ensure unnecessary debt and subsequent cash loss to the business is minimized.
• Continuously assess and refine credit control processes to enhance efficiency and effectiveness.
• Drive a customer centric culture within the team that can permeate to the wider business.
• Promote and act in accordance with all Group values, systems, policies and procedures.
• Assist the Finance Director in managing key external relationships such as Payment Clearing, Premium Finance and Debt management services.
• Complete information requests to / from the above key partners, inclusive of management of chargeback investigations form our payment clearing provider.

Skills and experience required:

• Knowledge of OpenGI or other Insurance Policy Management systems will be an advantage.
• Strong personal lines insurance theory knowledge will be an advantage.
• The role holder needs to be both initiative-taking and self-motivated, as well as having work planned for the individual, they will be expected to use their own knowledge and experience to determine developments that can benefit the team and the wider business.
• Needs to be a collaborator, show willingness to assist with work that may seem simplistic to their skill level.

Beneficial, but not essential:

• Business Awareness: A good awareness of insurance is preferable.
• Communication: Excellent communication skills with ability to communicate well at all levels.  Communicates clear messages confidently, encouraging participation and creating motivation in the team.
• Customer Focus:  Acts proactively to improve customer service.  Improves lines of communication within the business.

Schedule:

Shift Pattern

Early – 8.30 – 17.30

Middle – 9.00 – 18.00

Late – 10.00 – 19.00

One in five Saturdays – 9.00-15.00