[25607] - Customer Service Executives (Insurance) – URGENT!

Salary: £23,900-£24,500

Monday to Friday, early or a late shift.

Early – 08:30 – 17:30

Late – 10:00 – 19:00

Every Third Saturday 09:00 – 15:00

We are recruiting for a very successful, expanding organisation based in the Twickenham area. The organisation has a vibrant and diverse workforce that are invested in being the best at what they do . Working as part of our customer service team you will be responsible for ensuring our customers receive the best possible service each time they contact us.

Role and responsibilities

• Telephone and administrative based customer service position
• Delivering great customer care in a warm, genuine and friendly manner
• Prioritising and processing customer contact via telephone and email
• Taking inbound calls from customers with queries about, or looking to make changes to, their motor insurance
• Conducting outbound calls to customers to chase outstanding items required to complete their policy or to provide case updates
• Processing incoming communication from third parties to ensure our systems and customers are kept up-to-date
• Maintaining thorough and accurate records
• Delivering targets and working towards deadlines
• The successful candidate must have a strong can-do mentality and be comfortable in a high pressure call centre environment

Skills and experience required:

• Experience in the insurance industry
• Telephone experience of inbound and outbound calls
• Excellent communication skills, both written and oral
• Friendly, patient and helpful
• Team player with the ability to flex requirements to meet the needs of the business
• Exceptional attention to detail
• Experience with Microsoft Office: Word, Excel and Outlook
• Experience within motor insurance

Beneficial, but not essential:

• CII qualification
• Experience with Open GI software

Salary and benefits:

• Salary range £23,900-£24,500 depending on experience.
• Company Pension Scheme
• Eye tests with contribution towards cost of spectacles (if required for VDU use)
• Employee assistance program
• Cycle to work scheme.
• 21 days annual leave plus all English bank holidays