[25484] - Customer Support Coordinator

Healthcare Business Unit

Salary: £23,000 – £25,000 per annum plus £840 green allowance plus £500 furniture allowance , Wellbeing allowance pension, healthcare and further benefits.  

Full time permanent hybrid role

Our client is looking for a Customer Support Coordinator to join their team to deliver a full administrative support service to the field teams and customers. This is an ideal position for graduates who are customer focused with excellent communication skills and ideally have gained some office skills and experience.

Person Specification

• STEM-related degree, minimum 2i classification
• Relevant experience in customer service and office environment
• Working knowledge of business process tools and Microsoft Office
• Experience of project planning (leading and contributing)
• Able to establish areas of callers’ needs & determine course for resolution
• Appreciates need for professional, corporate approach
• Adaptable and able to deal with wide variety of tasks
• Highly organised and structured with good attention to detail
• Proactive: driven to plan and prioritise workload
• Good communication skills – able to build relationships with a range of customers and colleagues at every level

Key Responsibilities

• Provide customers with first line communications, and support for all enquiries.
• Own the process and associated data records for all customer purchase orders from placement to invoicing including; advising all stakeholders of lead times, order status and potential delays.
• Process all purchase orders in accordance with T&C’s with third parties and NIE for sales, service and demonstration stock.
• Maintain customer service agreements including but not limited to; quotations, processing orders, contract signing and following up with customers
• Process credits for pricing errors and returns in line with authorisation levels.
• Escalate any issues or complaints to Customer Support Leader.
• Provide field staff with first line communications, status, support, and escalation for all enquiries.
• End to end management of advanced imaging orders using the System Logging Projects, including but not limited to holding calls with the project team to set key dates, liaising with NIE to meet deadlines, and ensuring the field team are proactively updated on the lead time for the system.

3rd Party Supply Management, including, but not limited to: create and maintain 3rd party products within SAP and Experlogix when required. Sharing information required to