[25673] - Sales Administrator

Full time office based role

9-MONTH MATERNITY CONTRACT
Salary £26,000 per annum, pro rata

Free parking!

We have a new opportunity to work for a well-established distribution company based in Twickenham. Our client requires a talented and proactive individual with excellent communication skills and a high degree of accuracy and attention to detail to join a small team of highly motivated and dedicated individuals.

Key responsibilities: –

• To accurately process customer orders on to central computer system and print order details for our warehouse to pack and despatch
• To provide prompt and accurate service to customers to ensure optimum satisfaction
• To provide ongoing support to Area Sales Managers (ASM), as required
• To work as part of a team, being flexible and offering support within the team
• To gain a good working knowledge of product ranges to enable efficiency in role
• Talking to customers and taking orders over the phone
• Processing orders received by phone, email or via the Area Sales Managers
• Producing proforma invoices when pre-payment is required
• Dealing promptly with customer queries and complaints, and liaising with colleagues to resolve issues to customer satisfaction
• Entering daily delivery schedules onto carrier’s website
• Obtaining estimated delivery times from carrier on request
• Liaising with carrier to resolve delivery difficulties and disputes
• Assessing viability and potential issues of site deliveries
• Liaising with warehouse to check physical stock levels, current batch shades and to resolve issues with orders
• Liaising with Retail showrooms to locate out of stock items, requisitioning and arranging internal transfers as necessary
• General administration, including filing, archiving and maintenance of office systems
• Allocation of new stock received to back orders and notification of customers
• Setting special prices against customer records on computer system
• Checking orders processed by colleagues

Person Specification: –

• Attention to detail and accuracy
• Excellent telephone manner and understanding of good Customer Service
• Previous experience in an administrative or customer related role is crucial
• Proficiency in Microsoft Office particularly Excel
• Basic understanding of Maths
• Ability to follow through tasks from start to conclusion
• Ability to work well under pressure in a fast-paced dynamic environment
• Positive attitude and willingness to offer support
• Available to start immediately